Shipping policy

Shipping Policy

At Fire & Air Candles, we carefully pack every order to ensure your candles arrive safely. Below you'll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days of being placed. Orders are not processed on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping Rates

Standard Shipping: $8.00 — estimated delivery in 5–7 business days
Express Shipping: $15.00 — estimated delivery in 2–3 business days
Free Standard Shipping on all domestic orders over $70

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

Shipping Address

Please ensure your shipping address is correct at checkout. Fire & Air Candles is not responsible for orders lost or delayed due to an incorrect address provided by the customer.

Delays

Occasionally, shipping may be delayed due to weather, carrier issues, or high order volumes, especially during the holiday season. We appreciate your patience and will always do our best to communicate any delays.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at hello@fireaircandles.com with a photo of the damage. We will work quickly to make it right.